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Lightly blow out the ashes after each use. After 3-4 uses, you can run a pipe cleaner through it dry. The glass may start to go black after about 4-6 uses, which is normal; you can clean it with Isopropyl Alcohol.  

Please see "Best Use" for full instructions.

We've shipped thousands of our products without any problems, but if you do experience an issue, take a photo of the packaging and the broken product and send it to info@sleek-usa.com">info@sleek-usa.com.

In your pocket protector